JWS Bespoke

A flawed process, bad customer service, and inferior product. I have bought suits all over the city. From Strellson, to Tom's, to Harry Rosen and small boutiques. This is not the place you want to shop. I purchased 4 suits and 6 shirts. I've never had such a bad product or customer experience. They have a process where they measure you, send it off to China and cross their fingers. They were not ready on the date they said they would be. When it was ready, they refuse to stand by the product when the fit isn't correct. I had the suits come back with different lengths of pants. They decided not to put a cuff on one where I had requested it. Each of the croches were way too high. They did not call me when they said they would to respond to the issues. Finally they responded via text, and tried to charge me for fixing what they couldn't get correct the first time. This is just not suits should be made. Some things have been done for hundreds of years, a certain way, for good reason. The fact is, with suits, you need a tailor on site to adjust the suit as it is on you to see how it fits. They do NOT have an on site tailor. Once your order is made, it is what it is, regardless of how it fits. Aside from this the quality is highly questionable with cheap materials and craftsmanship. I already had a button fall off. Buyer beware.

I got a custom suit from JWS, and my dad did too, along with ready-made suits for the groomsmen. The custom suits are top-quality—great material and a perfect fit. The ready-made suits are also solid, especially for the price point. Sunita helped me throughout the entire process, and she was amazing—super helpful and knowledgeable. I’ll definitely be getting my suits from JWS from now on!

So happy I stumbled upon this beautiful, bespoke shop in Toronto. Basim was lovely and helped me pick a few items for my husband. Will be back for sure! If you are looking for quality, unique men’s clothing, this is the place to go!

Sunita helped me and my fiancée get custom wedding suits here. She was very helpful with the whole process, and the suits look amazing! Other suit stores we felt had pushy sales staff, which pushed us away. Not the case here. Sunita made us feel at home and worked with us to find something we looked great in within our budget.

I had an excellent experience at this store! Their custom suits fit perfectly, with a great selection of fabrics to choose from. One of the suits I ordered didn’t feel quite right in terms of the fabric, so I addressed the issue with the store owner, who promptly placed a new order for me. The after-sales service was outstanding! I’ll definitely be ordering more suits from them in the future!