Retreat Skin & Body Clinic

I initially chose this business because of the many positive reviews and an overall smooth consultation process (even though they were late to the consultation). Unfortunately, my experience quickly took a turn for the worse due to their unprofessional and dismissive customer service. I reached out with reasonable inquiries regarding the treatment plan, scheduling, and payment options, as this information wasn’t readily available online. Rather than appreciating a potential customer doing their due diligence, they abruptly decided to terminate our relationship. One of the main reasons I chose this business was their advertised Boxing Day and Black Friday deals. I was assured I’d receive the discount as long as payment was made before the New Year. However, on the morning of December 31st, I was informed that I could no longer make the purchase—simply because I had asked for clarification and a summary of the terms before committing to a credit card payment over the phone. I believe I was asking the right questions, and this clearly scared them. The fact that they chose not to continue doing business with me after my inquiries feels suspicious. For example, had I proceeded without full clarity, there could have been a risk of overpayment or other issues. I also noticed another review mentioning they were overcharged, and the team was not receptive when this was questioned. In hindsight, I’m relieved this didn’t go through, as I may have been caught in something I didn’t agree to. It is entirely reasonable to ask for reassurance when making a significant payment upfront. Unfortunately, their lack of professionalism and transparency left me without a backup plan, unable to take advantage of other deals before the New Year. Now I’m back to square one, facing full prices. This experience has been both frustrating and disappointing. If you value professionalism, transparency, and reliability, I strongly recommend looking elsewhere.

I had a great experience here. The clinic is clean and welcoming, and the staff are professional and knowledgeable. They promote a natural look and give honest feedback on what works for you. I had a wonderful experience and I’m loving the results. I highly recommend!

I had an extremely amazing experience with Fozia She took her time to understand my needs she was patient and caring I will definitely recommend her to anyone out there. Thank you Fozia!

Amazing service and professionalism. The clinic is cozy, comfortable and well kept. My aesthetician is so skilled at what she does! Definitely coming back and would recommend to everyone!

I absolutely LOVED my visit to this clinic. Very understanding staff. They would give you their honest opinion about the services you're interested in. Throughout the service, I was regularly informed of the next steps. They are also very thoughtful and would check on me regularly while doing the service. I finally found a clinic that I am comfortable with and I will be returning soon!