Grand Sirenis Punta Cana Resort

Loved the place, I suffered an injury before my trip and was in a wheelchair for most of my stay. Staff was very accommodating and helpful. Most of the resort is very accessible, with even a beach wheelchair. Food was good to great, looking at other reviews, it depends on own taste. Personally, I loved the choice of the buffet and the à la carte restaurants. For us, the preferred to the least favorite of the ones we tried: Cinecitta , El Rancho, Ikebana, Raw. All of which had great quality of food and great service. The room was not fully accessible, but located within reasonable distance for all resort locations. The room worked for me regardless. We are a family of 5 and all could sleep comfortably in the room. The room cleaning was good, but on one occasion we had to contact the concierge 3 times to get our toilet unclogged. Staff was helpful and friendly throughout our stay, although sometimes they had trouble understanding French or English, but we managed to have the service we needed and they all put great efforts into ensuring they understood what we were looking for. Overall great experience.

We visited Grand Sirenis Punta Cana in early April 2025. The room we stayed at was clean and was cleaned very thoroughly daily while we were there. The room was spacious with a balcony overlooking tall coconut trees and neatly kept garden area. The service at the buffet was excellent and the buffet had a wide variety of cold, hot, freshly prepared food items. A wide selection of restaurants for dinner and the entertainment shows every night were amazing. As relaxing as everything was, the spa experience was amazing. I want to give special credit to Arisela for the massage at the wellness centre/spa.

Animation team excellent. Kids club activities awesome. SUGAR is the best! Not 5 star. Rooms are dated and need some TLC. But service was great. You could always find something to eat, you won't go hungry. But it's not Michelin star, but what Dominican resort is? I've been to 4 different resorts in Punta Cana all at different price points generally the food is the same. People complaining about service at bars are going to the wrong bar. There are 2 pool bars and 2 beach bars. The busy ones are by the shallow pool. Staff are nice and very accommodating. The kids had a blast and that's what really mattered to us!

For those who have visited other all inclusive, this is not a 5 star by any means; maybe a 4. The group that we were with struggled with the quality of food on a daily basis. Steak restaurant had steaks that were paper thin, served with one lonely potato. Most food seemed over cooked. Most mornings at the buffet we struggled to get a clean table and 3 of the 7 mornings we were not offered any beverages the entire time we were eating, nor could we attract the attention of a worker to come over. We had prescription medication stolen from our room, and when it was raised with the hotel, their response was “oh no, really? Oh no”. dirty sheets and towels when the room was “cleaned” and several times that we had to request to the the room cleaned, because it was not. For the family suite there is little to no counter space. The rooms are definitely in need of renovations or a refresh, they look and feel run down. Most chairs by the beach are in need of some type of repair. We did like the sports bar, that seems as though it was updated recently. The beach is also beautiful. Unfortunatly we will not be opting for the Grand Sirenis brand again.

My husband and I arrived Thursday afternoon and we were greeted by David with the most incredible smile and respectful gesture. He humbled took our bags to our rooms and welcomed us to the resort. We had an amazing time so much to do on and off the resort! Food was great, I like the fact that they had a food truck opened till 3 am. Most importantly the staff made my trip one for the books . One staff named sandy went above and beyond with her hospitality , she was extremely helpful and made sure our 3 day stay was comfortable and relaxed. So if you are considering staying here please don’t hesitate to book here